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MOZA RS V2 Steering Wheel

Sale price$439.00

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Email: support@simulatordirect.com
Phone: (714) 202-9416

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Description

MOZA RS V2 Steering Wheel

The MOZA RS V2 Steering Wheel is engineered for racers seeking premium materials, professional-grade control, and authentic GT driving immersion. Built from forged carbon fiber and aircraft-grade aluminum, it delivers exceptional rigidity, durability, and performance.


The 13-inch racing rim, wrapped in genuine leather and finished with precision stitching, provides a realistic motorsport feel with excellent comfort for long racing sessions.


Fully equipped with magnetic dual-clutch paddles, customizable RGB shift lights, mechanical buttons, joysticks, and rotary encoders, the RS V2 puts precision control at your fingertips.


Its racing-derived quick-release system ensures a secure, seamless connection to all MOZA wheelbases, enabling effortless wheel swaps while maintaining uncompromised stability.


Designed with an ergonomic layout and advanced control customization, the RS V2 offers a refined, immersive, and high-performance sim racing experience.

Product Features

Product Features 

Feature

Details

13” GT Racing Rim

13-inch (330 mm) round rim, matching real racing wheels for authentic steering feel across GT, touring, and rally cars.

Genuine Leather Grips

Premium genuine leather with careful stitching for a durable, comfortable, and grippy feel during long sessions.

Forged Carbon Fiber Faceplate

Front plate made from forged carbon fiber, providing high stiffness and a motorsport aesthetic.

Aluminum Back Plate

Rear shell constructed from aluminum, improving rigidity and overall wheel strength.

Magnetic Shifter & Clutch Paddles

Four forged carbon paddles (2 shifters + 2 clutches) with magnetic actuation for crisp feel and long-term reliability.

Dual-Clutch Functionality

Clutch paddles can be used for dual-clutch race starts or configured as single-clutch / extra inputs depending on sim settings.

10 Backlit Mechanical Buttons

Ten mechanical push buttons with tactile feedback and RGB backlighting, each with 8 color options to group functions visually.

2 Rotary Encoders

Two rotaries for on-the-fly adjustments like brake bias, traction control, fuel mix, or differential settings.

2 Universal Joysticks

Dual mini-joysticks for MFD navigation, look controls, or additional button functions, reducing reliance on keyboard inputs.

RGB Rev Light Strip

10-LED RGB shift light strip with customizable colors and patterns for RPM and shift indication.

MOZA Quick Release

Motorsports-inspired aluminum quick-release for fast, secure wheel changes between MOZA rims.

MOZA Pit House Support

Full configuration via MOZA Pit House: button mapping, LED colors, clutch behavior, and profiles per game.

Broad Game Compatibility

Compatible (via MOZA bases) with major sim titles including iRacing, Assetto Corsa / ACC, F1 series, rFactor 2, Automobilista 2, DiRT / WRC, and more.

All-MOZA Base Compatibility

Works with all MOZA wheelbases, making it a flexible upgrade for existing MOZA users.


What's Included

What’s Included

 

  • MOZA RS V2 Steering Wheel × 1

  • Toolkit × 1 (basic tools/screws)

  • MOZA Sticker × 1

 


Product Specifications

Product Specifications

 

Physical & Materials


Spec

Value

Product Name

MOZA RS V2 Steering Wheel

Wheel Type

Round GT / touring-style steering wheel

Diameter

13 inches (approx. 330 mm)

Grips

Genuine leather with stitching

Face Plate Material

Forged carbon fiber

Back Plate Material

Aluminum

Shifter/Clutch Paddles Material

Forged carbon fiber (4 paddles total)

Shifter Type

Magnetic paddles


Controls & Electronics


Spec

Value

Buttons

10 mechanical push buttons

Button Backlight

Yes – RGB backlight with 8 color options

Joysticks

2 universal joysticks

Rotary Encoders

2 front rotaries

Rev LED Strip

10-LED RGB shift light; customizable patterns and colors

Clutch Paddle Modes

Adjustable (dual-clutch / single-clutch / extra inputs depending on software configuration)


Connectivity & Compatibility

 

Spec

Value

Release Method

MOZA quick-release (motorsport-style)

QR Material

Aluminum

Compatible Bases

All MOZA wheelbases (via QR mount)

Software

MOZA Pit House for PC (button mapping, LEDs, clutch modes)

Platform

Primarily PC, via the connected MOZA base; game support depends on the base / sim title.

 

 

Getting Started Guide

Getting Started Guide

 

  1. Unbox and inspect

    Take the RS V2, toolkit, and sticker out of the box. Inspect the rim, paddles, and connectors to ensure there’s no visible shipping damage.

  2. Confirm base compatibility

    Make sure you have a MOZA direct-drive wheelbase (any current MOZA base is supported). Ensure its firmware is reasonably up to date via MOZA Pit House.

  3. Power off the wheelbase

    Turn off your base and, if possible, disconnect power before mounting the wheel to avoid movement during installation.

  4. Align the quick release

    Line up the wheel’s MOZA quick-release hub with the base hub, ensuring the splines and locking mechanism are aligned.

  5. Push to lock

    Press the wheel straight onto the hub until it clicks securely into place. Gently pull and twist the rim to confirm there is no play.

  6. Reconnect power and PC

    Plug the base back into power and confirm your USB connection from base to PC is solid.

  7. Open MOZA Pit House

    Launch MOZA Pit House on your PC and confirm the RS V2 is detected as the active wheel.

  8. Check for firmware updates

    In Pit House, run any suggested firmware updates for both the base and the wheel to ensure best performance.

  9. Set up button and LED profiles

    Use Pit House to map key functions (ERS, DRS, pit limiter, menu controls, etc.) to the buttons, encoders, and joysticks. Customize LED colors and rev-strip behavior.

  10. Configure in your sim

    Launch your favorite sim (iRacing, ACC, F1, etc.), select your MOZA base, and bind each control to in-game actions. Do a short practice run and refine your layout as needed.

 

Product Installation Guide

Product Installation Guide

 

  1. Prepare your rig and base

     

    • Ensure your MOZA base is firmly mounted to your cockpit, stand, or desk clamp with no noticeable flex.

    • Double-check that your seat and pedal positions are dialed in before mounting the wheel.

     

  2. Verify the quick-release interface

     

    • Check both the wheel-side and base-side QR for dust or debris.

    • Confirm there’s no visible wear or damage to the locking ring or splines.

     

  3. Mount the RS V2 onto the base

     

    • With the base powered off, align the wheel hub with the base hub.

    • Push the wheel on until it fully seats and locks.

    • Apply a small twisting and pulling motion to verify a firm, play-free connection.

     

  4. Route any additional cables (if needed)

     

    • If your rig includes extra devices (dash screens, button boxes, etc.), route their cables so they don’t interfere with wheel rotation or your hands.

     

  5. Power on and run base calibration

     

    • Power the base and PC back on.

    • Let the base run its startup calibration; keep your hands away from the wheel while it centers.

     

  6. Open MOZA Pit House for device verification

     

    • Confirm that the base and RS V2 are recognized.

    • Test each button, rotary, joystick, and paddle in the input test screen.

     

  7. Set clutch paddle behavior

     

    • Configure the dual clutch paddles for your preferred mode (dual-clutch starts, single clutch, or auxiliary axes/buttons).

    • Calibrate travel as prompted by Pit House.

     

  8. Configure LEDs and button colors

     

    • In the LED configuration menu, set your shift light RPM thresholds, flash behavior, and color scheme.

    • Optionally color-code buttons by function group (e.g., blue for navigation, red for critical race controls).

     

  9. Fine-tune sim profiles

     

    • In each sim, bind controls and save distinct profiles (e.g., “RS V2 GT,” “RS V2 Rally”) so you can quickly swap layouts between disciplines.

     

  10. Final physical & safety check

     

    • With the car stationary, turn the wheel lock-to-lock and actuate all paddles.

    • Confirm no interference with your legs, rig, or monitor stand.

    • After a few sessions, re-check your base mounting hardware for tightness.

     

Videos

 

 

Product Manual and User Guides

 

 

 

FAQ's

Frequently Asked Questions 

Q: Which games does the RS V2 work with?

A: When paired with a compatible MOZA wheelbase, the RS V2 works with most major PC sim titles, including iRacing, Assetto Corsa / ACC, F1 series, rFactor 2, Automobilista 2, and DiRT / WRC titles. Compatibility is effectively governed by the base and its drivers—if the base is supported in a game, the RS V2 will work with it.

 


 

Q: Is the RS V2 suitable for beginners as well as advanced sim racers?

A: Yes. The RS V2’s realistic 13-inch size, leather grips, and intuitive layout make it comfortable for newcomers, while the forged carbon build, magnetic paddles, and programmable controls give advanced racers the precision and durability they expect.

 


 

Q: Can I use the RS V2 for long endurance races?

A: Absolutely. The combination of genuine leather grips, a solid forged carbon/aluminum structure, and ergonomic control placement makes it well-suited for multi-hour stints where comfort and control are equally important.

 


 

Q: Do I need extra software for setup?

A: You’ll want MOZA Pit House on PC. Basic use is plug-and-play with a MOZA base, but Pit House lets you customize button mappings, LED behavior, clutch modes, and save different profiles per game.

 


 

Q: How “realistic” is the wheel size compared to real cars?

A: The RS V2 is a 13-inch (330 mm) rim, which is a very common size for GT and touring car steering wheels. That makes it a good all-rounder for circuit, rally, and road-car-style racing.

 


 

Q: Is the RS V2 wireless or wired?

A: As a rim, the RS V2 communicates through the MOZA base via the base’s connection method (some bases support wireless + wired). From the user perspective, you simply mount it on a compatible MOZA wheelbase via the quick release—no separate USB cable is required from the wheel itself.

Shipping/Returns & Warranty Policy

Shipping Policy

Simulator Direct fulfills MOZA Racing products through authorized ASI distribution warehouses located throughout the United States. Orders ship directly from ASI’s facilities using trusted freight and parcel carriers to help ensure secure delivery and product protection.

Because MOZA Racing products are typically large, heavy, or freight-class items, shipping methods and timelines may differ from standard parcel shipments.

Shipping Methods & Charges

  • ASI Partner products generally ship via freight carriers.
  • Select smaller items may ship via standard parcel services when applicable.
  • Shipping method and cost may vary based on product size, product weight, destination, and available carrier options.
  • Any applicable shipping charges will be displayed at checkout or confirmed before order fulfillment when required.

Processing Time & Order Handling

  • Most ASI Partner orders ship same business day or next business day, depending on inventory location and order cutoff time.
  • General warehouse cutoff times:
    • East Coast warehouses: Orders placed before 2:00 PM PST may ship same day.
    • Los Angeles warehouse: Orders placed before 12:00 PM PST may ship same day.
    • Other U.S. warehouses: Orders placed before 4:00 PM PST may ship same day.
  • Orders not shipped the same day will typically ship the next business day.
  • ASI Partner warehouses operate Monday–Friday and are closed on weekends and major holidays.

Inventory Availability & Backorders

Inventory availability is maintained through ASI Partner’s distribution network and may vary by warehouse.

  • Inventory data is accessible through ASI systems, but it is not live and typically updates once per day.
  • An item may appear available but sell out before an order is processed.
  • Simulator Direct may confirm availability manually before finalizing an order when necessary.

If an item becomes unavailable after order placement:

  • Simulator Direct will notify the customer.
  • Options may include holding the order, partial shipment if supported, or cancellation with refund.
  • Estimated restock timelines will be communicated when available.

Tracking & Delivery

  • Tracking information will be provided by email once your order ships.
  • Freight deliveries are typically curbside delivery unless otherwise arranged.
  • If special delivery services are required, please contact support@simulatordirect.com before placing the order.
    • Examples may include lift gate service, inside delivery, or scheduled delivery appointment.
    • Availability and added costs must be confirmed before fulfillment.

Return Policy

Returns for ASI Partner-fulfilled products follow ASI Partner’s official return policy.

Because ASI Partner operates as a distribution provider rather than a retail storefront, return eligibility, restocking fees, and return shipping costs may vary by product and circumstance.

Return Authorization & Conditions

  • All returns require prior written authorization from Simulator Direct.
  • Unauthorized returns may be refused or returned to the sender.
  • Items must be returned in original packaging, unused, and in resalable condition unless otherwise approved.
  • Certain items may be non-returnable due to size, customization, or manufacturer restrictions.
  • Special return approvals may be granted on a case-by-case basis and are subject to ASI Partner’s acceptance.

Return Shipping & Fees

  • Customers are responsible for all return shipping costs unless the return is due to an error or defect.
  • Original shipping charges are non-refundable.
  • Restocking fees may apply per ASI Partner’s return policy.
  • Carrier fees associated with refused deliveries, storage, or re-routing may be deducted from the refund.
  • Refunds are issued only after ASI Partner receives, inspects, and approves the returned item.

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact support@simulatordirect.com promptly.
  • Provide your order number, photos of the damage or issue, and a description.
  • Simulator Direct will coordinate directly with ASI Partner to resolve the issue in accordance with their policies.

Order Changes & Cancellations

Orders are processed quickly once submitted.

  • Orders not yet shipped may be eligible for cancellation or modification.
  • Orders that have shipped or entered fulfillment may be subject to return policies and applicable fees.
  • Late-stage cancellations may incur shipping or handling charges.
  • Please contact support immediately if changes are needed.

Questions or Assistance

For any ASI Partner-related shipping, returns, or order questions, contact:

support@simulatordirect.com

We will coordinate directly with ASI Partner on your behalf to help ensure a smooth experience.

Description

MOZA RS V2 Steering Wheel

The MOZA RS V2 Steering Wheel is engineered for racers seeking premium materials, professional-grade control, and authentic GT driving immersion. Built from forged carbon fiber and aircraft-grade aluminum, it delivers exceptional rigidity, durability, and performance.


The 13-inch racing rim, wrapped in genuine leather and finished with precision stitching, provides a realistic motorsport feel with excellent comfort for long racing sessions.


Fully equipped with magnetic dual-clutch paddles, customizable RGB shift lights, mechanical buttons, joysticks, and rotary encoders, the RS V2 puts precision control at your fingertips.


Its racing-derived quick-release system ensures a secure, seamless connection to all MOZA wheelbases, enabling effortless wheel swaps while maintaining uncompromised stability.


Designed with an ergonomic layout and advanced control customization, the RS V2 offers a refined, immersive, and high-performance sim racing experience.

Product Features

Product Features 

Feature

Details

13” GT Racing Rim

13-inch (330 mm) round rim, matching real racing wheels for authentic steering feel across GT, touring, and rally cars.

Genuine Leather Grips

Premium genuine leather with careful stitching for a durable, comfortable, and grippy feel during long sessions.

Forged Carbon Fiber Faceplate

Front plate made from forged carbon fiber, providing high stiffness and a motorsport aesthetic.

Aluminum Back Plate

Rear shell constructed from aluminum, improving rigidity and overall wheel strength.

Magnetic Shifter & Clutch Paddles

Four forged carbon paddles (2 shifters + 2 clutches) with magnetic actuation for crisp feel and long-term reliability.

Dual-Clutch Functionality

Clutch paddles can be used for dual-clutch race starts or configured as single-clutch / extra inputs depending on sim settings.

10 Backlit Mechanical Buttons

Ten mechanical push buttons with tactile feedback and RGB backlighting, each with 8 color options to group functions visually.

2 Rotary Encoders

Two rotaries for on-the-fly adjustments like brake bias, traction control, fuel mix, or differential settings.

2 Universal Joysticks

Dual mini-joysticks for MFD navigation, look controls, or additional button functions, reducing reliance on keyboard inputs.

RGB Rev Light Strip

10-LED RGB shift light strip with customizable colors and patterns for RPM and shift indication.

MOZA Quick Release

Motorsports-inspired aluminum quick-release for fast, secure wheel changes between MOZA rims.

MOZA Pit House Support

Full configuration via MOZA Pit House: button mapping, LED colors, clutch behavior, and profiles per game.

Broad Game Compatibility

Compatible (via MOZA bases) with major sim titles including iRacing, Assetto Corsa / ACC, F1 series, rFactor 2, Automobilista 2, DiRT / WRC, and more.

All-MOZA Base Compatibility

Works with all MOZA wheelbases, making it a flexible upgrade for existing MOZA users.


What's Included

What’s Included

 

  • MOZA RS V2 Steering Wheel × 1

  • Toolkit × 1 (basic tools/screws)

  • MOZA Sticker × 1

 


Product Specifications

Product Specifications

 

Physical & Materials


Spec

Value

Product Name

MOZA RS V2 Steering Wheel

Wheel Type

Round GT / touring-style steering wheel

Diameter

13 inches (approx. 330 mm)

Grips

Genuine leather with stitching

Face Plate Material

Forged carbon fiber

Back Plate Material

Aluminum

Shifter/Clutch Paddles Material

Forged carbon fiber (4 paddles total)

Shifter Type

Magnetic paddles


Controls & Electronics


Spec

Value

Buttons

10 mechanical push buttons

Button Backlight

Yes – RGB backlight with 8 color options

Joysticks

2 universal joysticks

Rotary Encoders

2 front rotaries

Rev LED Strip

10-LED RGB shift light; customizable patterns and colors

Clutch Paddle Modes

Adjustable (dual-clutch / single-clutch / extra inputs depending on software configuration)


Connectivity & Compatibility

 

Spec

Value

Release Method

MOZA quick-release (motorsport-style)

QR Material

Aluminum

Compatible Bases

All MOZA wheelbases (via QR mount)

Software

MOZA Pit House for PC (button mapping, LEDs, clutch modes)

Platform

Primarily PC, via the connected MOZA base; game support depends on the base / sim title.

 

 

Getting Started Guide

Getting Started Guide

 

  1. Unbox and inspect

    Take the RS V2, toolkit, and sticker out of the box. Inspect the rim, paddles, and connectors to ensure there’s no visible shipping damage.

  2. Confirm base compatibility

    Make sure you have a MOZA direct-drive wheelbase (any current MOZA base is supported). Ensure its firmware is reasonably up to date via MOZA Pit House.

  3. Power off the wheelbase

    Turn off your base and, if possible, disconnect power before mounting the wheel to avoid movement during installation.

  4. Align the quick release

    Line up the wheel’s MOZA quick-release hub with the base hub, ensuring the splines and locking mechanism are aligned.

  5. Push to lock

    Press the wheel straight onto the hub until it clicks securely into place. Gently pull and twist the rim to confirm there is no play.

  6. Reconnect power and PC

    Plug the base back into power and confirm your USB connection from base to PC is solid.

  7. Open MOZA Pit House

    Launch MOZA Pit House on your PC and confirm the RS V2 is detected as the active wheel.

  8. Check for firmware updates

    In Pit House, run any suggested firmware updates for both the base and the wheel to ensure best performance.

  9. Set up button and LED profiles

    Use Pit House to map key functions (ERS, DRS, pit limiter, menu controls, etc.) to the buttons, encoders, and joysticks. Customize LED colors and rev-strip behavior.

  10. Configure in your sim

    Launch your favorite sim (iRacing, ACC, F1, etc.), select your MOZA base, and bind each control to in-game actions. Do a short practice run and refine your layout as needed.

 

Product Installation Guide

Product Installation Guide

 

  1. Prepare your rig and base

     

    • Ensure your MOZA base is firmly mounted to your cockpit, stand, or desk clamp with no noticeable flex.

    • Double-check that your seat and pedal positions are dialed in before mounting the wheel.

     

  2. Verify the quick-release interface

     

    • Check both the wheel-side and base-side QR for dust or debris.

    • Confirm there’s no visible wear or damage to the locking ring or splines.

     

  3. Mount the RS V2 onto the base

     

    • With the base powered off, align the wheel hub with the base hub.

    • Push the wheel on until it fully seats and locks.

    • Apply a small twisting and pulling motion to verify a firm, play-free connection.

     

  4. Route any additional cables (if needed)

     

    • If your rig includes extra devices (dash screens, button boxes, etc.), route their cables so they don’t interfere with wheel rotation or your hands.

     

  5. Power on and run base calibration

     

    • Power the base and PC back on.

    • Let the base run its startup calibration; keep your hands away from the wheel while it centers.

     

  6. Open MOZA Pit House for device verification

     

    • Confirm that the base and RS V2 are recognized.

    • Test each button, rotary, joystick, and paddle in the input test screen.

     

  7. Set clutch paddle behavior

     

    • Configure the dual clutch paddles for your preferred mode (dual-clutch starts, single clutch, or auxiliary axes/buttons).

    • Calibrate travel as prompted by Pit House.

     

  8. Configure LEDs and button colors

     

    • In the LED configuration menu, set your shift light RPM thresholds, flash behavior, and color scheme.

    • Optionally color-code buttons by function group (e.g., blue for navigation, red for critical race controls).

     

  9. Fine-tune sim profiles

     

    • In each sim, bind controls and save distinct profiles (e.g., “RS V2 GT,” “RS V2 Rally”) so you can quickly swap layouts between disciplines.

     

  10. Final physical & safety check

     

    • With the car stationary, turn the wheel lock-to-lock and actuate all paddles.

    • Confirm no interference with your legs, rig, or monitor stand.

    • After a few sessions, re-check your base mounting hardware for tightness.

     

Videos

 

 

Product Manual and User Guides

 

 

 

FAQ's

Frequently Asked Questions 

Q: Which games does the RS V2 work with?

A: When paired with a compatible MOZA wheelbase, the RS V2 works with most major PC sim titles, including iRacing, Assetto Corsa / ACC, F1 series, rFactor 2, Automobilista 2, and DiRT / WRC titles. Compatibility is effectively governed by the base and its drivers—if the base is supported in a game, the RS V2 will work with it.

 


 

Q: Is the RS V2 suitable for beginners as well as advanced sim racers?

A: Yes. The RS V2’s realistic 13-inch size, leather grips, and intuitive layout make it comfortable for newcomers, while the forged carbon build, magnetic paddles, and programmable controls give advanced racers the precision and durability they expect.

 


 

Q: Can I use the RS V2 for long endurance races?

A: Absolutely. The combination of genuine leather grips, a solid forged carbon/aluminum structure, and ergonomic control placement makes it well-suited for multi-hour stints where comfort and control are equally important.

 


 

Q: Do I need extra software for setup?

A: You’ll want MOZA Pit House on PC. Basic use is plug-and-play with a MOZA base, but Pit House lets you customize button mappings, LED behavior, clutch modes, and save different profiles per game.

 


 

Q: How “realistic” is the wheel size compared to real cars?

A: The RS V2 is a 13-inch (330 mm) rim, which is a very common size for GT and touring car steering wheels. That makes it a good all-rounder for circuit, rally, and road-car-style racing.

 


 

Q: Is the RS V2 wireless or wired?

A: As a rim, the RS V2 communicates through the MOZA base via the base’s connection method (some bases support wireless + wired). From the user perspective, you simply mount it on a compatible MOZA wheelbase via the quick release—no separate USB cable is required from the wheel itself.

Shipping/Returns & Warranty Policy

Shipping Policy

Simulator Direct fulfills MOZA Racing products through authorized ASI distribution warehouses located throughout the United States. Orders ship directly from ASI’s facilities using trusted freight and parcel carriers to help ensure secure delivery and product protection.

Because MOZA Racing products are typically large, heavy, or freight-class items, shipping methods and timelines may differ from standard parcel shipments.

Shipping Methods & Charges

  • ASI Partner products generally ship via freight carriers.
  • Select smaller items may ship via standard parcel services when applicable.
  • Shipping method and cost may vary based on product size, product weight, destination, and available carrier options.
  • Any applicable shipping charges will be displayed at checkout or confirmed before order fulfillment when required.

Processing Time & Order Handling

  • Most ASI Partner orders ship same business day or next business day, depending on inventory location and order cutoff time.
  • General warehouse cutoff times:
    • East Coast warehouses: Orders placed before 2:00 PM PST may ship same day.
    • Los Angeles warehouse: Orders placed before 12:00 PM PST may ship same day.
    • Other U.S. warehouses: Orders placed before 4:00 PM PST may ship same day.
  • Orders not shipped the same day will typically ship the next business day.
  • ASI Partner warehouses operate Monday–Friday and are closed on weekends and major holidays.

Inventory Availability & Backorders

Inventory availability is maintained through ASI Partner’s distribution network and may vary by warehouse.

  • Inventory data is accessible through ASI systems, but it is not live and typically updates once per day.
  • An item may appear available but sell out before an order is processed.
  • Simulator Direct may confirm availability manually before finalizing an order when necessary.

If an item becomes unavailable after order placement:

  • Simulator Direct will notify the customer.
  • Options may include holding the order, partial shipment if supported, or cancellation with refund.
  • Estimated restock timelines will be communicated when available.

Tracking & Delivery

  • Tracking information will be provided by email once your order ships.
  • Freight deliveries are typically curbside delivery unless otherwise arranged.
  • If special delivery services are required, please contact support@simulatordirect.com before placing the order.
    • Examples may include lift gate service, inside delivery, or scheduled delivery appointment.
    • Availability and added costs must be confirmed before fulfillment.

Return Policy

Returns for ASI Partner-fulfilled products follow ASI Partner’s official return policy.

Because ASI Partner operates as a distribution provider rather than a retail storefront, return eligibility, restocking fees, and return shipping costs may vary by product and circumstance.

Return Authorization & Conditions

  • All returns require prior written authorization from Simulator Direct.
  • Unauthorized returns may be refused or returned to the sender.
  • Items must be returned in original packaging, unused, and in resalable condition unless otherwise approved.
  • Certain items may be non-returnable due to size, customization, or manufacturer restrictions.
  • Special return approvals may be granted on a case-by-case basis and are subject to ASI Partner’s acceptance.

Return Shipping & Fees

  • Customers are responsible for all return shipping costs unless the return is due to an error or defect.
  • Original shipping charges are non-refundable.
  • Restocking fees may apply per ASI Partner’s return policy.
  • Carrier fees associated with refused deliveries, storage, or re-routing may be deducted from the refund.
  • Refunds are issued only after ASI Partner receives, inspects, and approves the returned item.

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact support@simulatordirect.com promptly.
  • Provide your order number, photos of the damage or issue, and a description.
  • Simulator Direct will coordinate directly with ASI Partner to resolve the issue in accordance with their policies.

Order Changes & Cancellations

Orders are processed quickly once submitted.

  • Orders not yet shipped may be eligible for cancellation or modification.
  • Orders that have shipped or entered fulfillment may be subject to return policies and applicable fees.
  • Late-stage cancellations may incur shipping or handling charges.
  • Please contact support immediately if changes are needed.

Questions or Assistance

For any ASI Partner-related shipping, returns, or order questions, contact:

support@simulatordirect.com

We will coordinate directly with ASI Partner on your behalf to help ensure a smooth experience.