MOZA R5 Racing Simulator Bundles

Shipping Policy

Simulator Direct fulfills MOZA Racing products through authorized ASI distribution warehouses located throughout the United States. Orders ship directly from ASI’s facilities using trusted freight and parcel carriers to help ensure secure delivery and product protection.

Because MOZA Racing products are typically large, heavy, or freight-class items, shipping methods and timelines may differ from standard parcel shipments.

Shipping Methods & Charges

• ASI Partner products generally ship via freight carriers.
• Select smaller items may ship via standard parcel services when applicable.
• Shipping method and cost may vary based on product size, product weight, destination, and available carrier options.
• Any applicable shipping charges will be displayed at checkout or confirmed before order fulfillment when required.

Processing Time & Order Handling

• Most ASI Partner orders ship same business day or next business day, depending on inventory location and order cutoff time.
• General warehouse cutoff times:
  • East Coast warehouses: Orders placed before 2:00 PM PST may ship same day.
  • Los Angeles warehouse: Orders placed before 12:00 PM PST may ship same day.
  • Other U.S. warehouses: Orders placed before 4:00 PM PST may ship same day.
• Orders not shipped the same day will typically ship the next business day.
• ASI Partner warehouses operate Monday–Friday and are closed on weekends and major holidays.

Inventory Availability & Backorders

Inventory availability is maintained through ASI Partner’s distribution network and may vary by warehouse.

• Inventory data is accessible through ASI systems, but it is not live and typically updates once per day.
• An item may appear available but sell out before an order is processed.
• Simulator Direct may confirm availability manually before finalizing an order when necessary.

If an item becomes unavailable after order placement:

• Simulator Direct will notify the customer.
• Options may include holding the order, partial shipment if supported, or cancellation with refund.
• Estimated restock timelines will be communicated when available.

Tracking & Delivery

• Tracking information will be provided by email once your order ships.
• Freight deliveries are typically curbside delivery unless otherwise arranged.
• If special delivery services are required, please contact support@simulatordirect.com before placing the order.
  • Examples may include lift gate service, inside delivery, or scheduled delivery appointment.
  • Availability and added costs must be confirmed before fulfillment.

Return Policy

Returns for ASI Partner-fulfilled products follow ASI Partner’s official return policy.

Because ASI Partner operates as a distribution provider rather than a retail storefront, return eligibility, restocking fees, and return shipping costs may vary by product and circumstance.

Return Authorization & Conditions

• All returns require prior written authorization from Simulator Direct.
• Unauthorized returns may be refused or returned to the sender.
• Items must be returned in original packaging, unused, and in resalable condition unless otherwise approved.
• Certain items may be non-returnable due to size, customization, or manufacturer restrictions.
• Special return approvals may be granted on a case-by-case basis and are subject to ASI Partner’s acceptance.

Return Shipping & Fees

• Customers are responsible for all return shipping costs unless the return is due to an error or defect.
• Original shipping charges are non-refundable.
• Restocking fees may apply per ASI Partner’s return policy.
• Carrier fees associated with refused deliveries, storage, or re-routing may be deducted from the refund.
• Refunds are issued only after ASI Partner receives, inspects, and approves the returned item.

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Contact support@simulatordirect.com promptly.
• Provide your order number, photos of the damage or issue, and a description.
• Simulator Direct will coordinate directly with ASI Partner to resolve the issue in accordance with their policies.

Order Changes & Cancellations

Orders are processed quickly once submitted.

• Orders not yet shipped may be eligible for cancellation or modification.
• Orders that have shipped or entered fulfillment may be subject to return policies and applicable fees.
• Late-stage cancellations may incur shipping or handling charges.
• Please contact support immediately if changes are needed.

Questions or Assistance

For any ASI Partner-related shipping, returns, or order questions, contact:

support@simulatordirect.com

We will coordinate directly with ASI Partner on your behalf to help ensure a smooth experience.