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DOF Reality H2 Universal Motion Simulator Platform
DOF Reality H2 Universal Motion Simulator Platform
DOF Reality H2 Universal Motion Simulator Platform
DOF Reality H2 Universal Motion Simulator Platform
DOF Reality H2 Universal Motion Simulator Platform
DOF Reality H2 Universal Motion Simulator Platform
DOF Reality H2 Universal Motion Simulator Platform
DOF Reality H2 Universal Motion Simulator Platform
DOF Reality H2 Universal Motion Simulator Platform
DOF Reality H2 Universal Motion Simulator Platform
DOF Reality

DOF Reality H2 Universal Motion Simulator Platform

Sale price$2,699.00

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Email: support@simulatordirect.com
Phone: (714) 202-9416
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Description

DOF Reality H2 2-Axis HERO Universal Motion Simulator Platform

Your gateway to professional-grade motion — right from your home cockpit.

Take your simulation experience to the next level with the DOF Reality H2 2-Axis HERO Universal Motion Platform — a precision-engineered motion base that brings authentic pitch and roll dynamics into your flight or racing setup.

This is more than just a moving seat. The H2 moves your entire cockpit — including your yoke or wheel, pedals, throttle, and monitors — so that every climb, turn, and landing feels physically real. It bridges the gap between simulation and reality, allowing your body to feel what your eyes see.

Compact, powerful, and quiet, the H2 delivers true motion immersion for both beginners and experienced simulator users looking for a performance-proven, upgrade-ready foundation.


Product Features

Product Features

Designed for Realistic Motion Feedback

DOF Reality H2 motion axis diagram

The H2 platform recreates the sensations of flight and racing using two synchronized motion axes: Pitch and Roll. These two dimensions are responsible for many of the physical cues your body feels during motion.

Axis Motion Type Simulation Effect
Pitch Forward and backward tilt Feel nose-up climbs, descents, braking, and acceleration.
Roll Side-to-side tilt Experience aircraft banking, cornering forces, and lateral motion cues.

By moving your full cockpit together, the H2 maintains control alignment and creates a more natural simulation experience. Your seat, controls, and accessories move as one platform, helping your body react as if you were inside the aircraft or race car.


Engineered for Strength, Precision, and Longevity

Built from high-strength metal construction, the H2 is designed for long-term simulator use. Each component — from the motion base to the control electronics — is built to support reliable movement, precision, and durability.

The platform can support up to 330 lbs / 150 kg of combined load, including the user, seat, controls, and mounted accessories.


Smooth & Fluid Motion

The H2 uses controlled motorized movement to translate simulator telemetry into physical motion. Motion feedback is fast, smooth, and adjustable, allowing you to fine-tune the feel for racing, flight, or hybrid simulation.

From subtle runway movement to aggressive cornering or braking feedback, the H2 gives your setup a physical dimension that fixed cockpits cannot provide.


Quiet Operation

The H2 is designed for home-friendly operation with a low noise profile. This makes it suitable for garages, spare rooms, offices, and shared simulator spaces.


Compatible with Top Simulation Titles

DOF Reality supported games graphic

The H2 supports popular racing and flight simulator titles through motion software such as Sim Racing Studio (SRS), SimTools, and other compatible platforms.

Popular supported titles may include:

  • Microsoft Flight Simulator 2024 / 2020

  • X-Plane 12 / 11

  • DCS World

  • IL-2 Sturmovik: Great Battles

  • iRacing

  • Assetto Corsa / Assetto Corsa Competizione

  • Project CARS 2

  • F1 24

  • Dirt Rally 2.0

SRS and compatible motion platforms interpret real-time telemetry data and translate it into physical motion across the H2’s pitch and roll axes. Motion intensity, smoothness, and response can be adjusted to match your preferred flight or racing profile.


Compact, Home-Friendly Design

The H2 delivers professional-style motion performance in a relatively compact footprint. With an approximate footprint of 3 ft x 5 ft, it can fit into many home offices, garages, spare rooms, or dedicated simulator spaces.

Despite its compact size, the H2 is a full-motion platform designed to replicate the core movement cues of both aircraft and racing vehicles.


What's Included

What's Included

Component Description
H2 Motion Platform Dual-axis platform with pitch and roll movement, metal frame, and motion components.
Electronics Control Unit Motion controller with USB PC interface for simulator motion control.
Universal Mounting Frame Mounting points for many racing and flight seats, yokes, throttles, pedals, and controls.
Power Supply Auto-sensing 100–240 V AC power supply for worldwide use.
USB Data Cable Used for direct PC connectivity.
Software License License key for Sim Racing Studio or compatible motion software, depending on package configuration.
Hardware & Tools Assembly hardware, basic tools, and setup documentation.
Warranty 1-year manufacturer warranty on the platform and electronics under standard use conditions.

Not Included: Seat, steering wheel or yoke, wheel base, pedals, HOTAS/collective, button boxes, displays, PC, simulator games, and VR headset. These are user-supplied so you can build your ideal cockpit.


Product Specifications

Product Specifications

Specification Details
Degrees of Freedom 2 DOF: Pitch and Roll
Motion Range Up to ±20° typical, user adjustable
Speed Up to 50 cm/s, approximately 86°/s
Power Draw Approximately 500–750 W peak
Max Payload 330 lbs / 150 kg
Frame Weight Approximately 80 kg / 176 lbs
Voltage 100–240 V AC
Noise Level < 50 dB during typical operation
Supported Platform Windows PC
Motion Software Sim Racing Studio, SimTools, FlyPT, and compatible motion platforms
Upgrade Options H3 Upgrade Kit adds yaw axis
Warranty 1-year manufacturer warranty

Exact numerical specs can vary slightly based on configuration and year of manufacture. If you need precise engineering numbers, confirm the current DOF Reality datasheet before purchase.


Product Installation Guide

Setup & Installation Recommendations

  • Disconnect power during assembly: Always ensure power is disconnected before assembling, adjusting, or servicing the platform.

  • Secure high-stress hardware: Use thread-locking bolts where appropriate for secure, long-term mounting.

  • Leave motion clearance: Avoid placing the platform near walls, furniture, or obstructions that may limit motion.

  • Inspect moving joints: Regularly inspect moving joints and tighten fasteners every few months.

  • Optimize VR setup: For VR setups, enable motion compensation when needed to reduce visual desync.

  • Protect electronics: Use a surge protector or UPS to help protect electronic components.

  • Plan maintenance for heavy use: For commercial or high-use environments, schedule maintenance checks every 6 months.

Videos

       
FAQ's

Frequently Asked Questions

Q. What’s the main difference between the H2 and H3? Click to expand ▼

A. The H2 features two motion axes — pitch and roll — which simulate climbing, banking, acceleration, and braking forces. The H3 adds a third axis, yaw, allowing rotational motion for drifting, rudder turns, and additional directional movement.
Q. Can I use it for both flight and racing sims? Click to expand ▼

A. Yes. The H2 Universal is designed for both flight and racing simulation. It can be configured for yoke-based flight setups, HOTAS-style controls, or wheel-based racing setups.
Q. How noisy is it? Click to expand ▼

A. The H2 is engineered for quiet operation and typically runs around 45–50 dB under normal load, depending on floor surface, accessory weight, and motion intensity.
Q. Is the setup complicated? Click to expand ▼

A. No. Most users can complete the core setup within 1–2 hours using the included guide and basic tools. Actual setup time depends on the seat, controls, and accessories being installed.
Q. Can I upgrade later? Click to expand ▼

A. Yes. The H2 can be upgraded to an H3 configuration by adding the yaw axis. DOF Reality’s modular design allows users to expand their motion system over time.
Q. What is the maintenance schedule? Click to expand ▼

A. Maintenance is simple. Check bolts and fasteners occasionally, keep actuators and moving parts clean, and apply a small amount of lubricant as recommended by the manufacturer, especially under heavy use.
Q. Will it work with PlayStation and Xbox? Click to expand ▼

A. Yes, but console compatibility depends on the specific game and connection method.

Consoles operate within closed and proprietary platforms. Only select games send motion data from consoles using UDP over the network, such as Gran Turismo 7, Gran Turismo Sport, Project CARS, Project CARS 2, Assetto Corsa, F1, Forza Motorsport 7, and Forza Horizon 4 and 5.

For supported console games, a MagicBox solution may be used. For the most accurate compatibility details, review the current DOF Reality supported games list before ordering.
Q. What seat should I use with the H2 platform? Click to expand ▼

A. Your seat setup depends on personal comfort and driving or flight style. The H2 supports most bottom-mount car or gaming seats, giving you flexibility to choose what feels best.

A bucket-style racing seat is recommended for added stability during higher-intensity motion. A 4-point or 6-point harness can be added for extra security, though it is optional. For best performance, a lightweight seat helps the motion platform respond faster and more precisely.

For convenience and adjustment, a standard bottom-mount car seat with sliders or rails is a practical choice. If you choose a bucket seat, you may need side-to-bottom bracket adapters and slider rails.

Seat Mount Dimensions:

  • Depth: 280 mm front to back
  • Width options: 345 mm (13.37”), 375 mm (14.49”), or 405 mm (15.94”)
Q. Does it come assembled? Click to expand ▼

A. The H2 ships in separate sections for safe delivery. Some assembly is required upon arrival, but the process is straightforward and allows you to customize your seating, control placement, and cockpit layout.
Q. How does VR motion cancellation or motion compensation work? Click to expand ▼

A. The DOF Reality motion simulator is compatible with major VR headsets, but combining motion simulation with VR can require extra setup because your head and headset move with the platform.

When the platform moves, the headset may interpret that physical movement as head movement inside the game. In many cases, reducing the motion intensity in your software settings creates a smoother experience.

If additional correction is needed, motion compensation software can be used. Motion compensation typically uses a tracker or controller mounted directly to the platform to remove the platform’s motion from the headset’s view.
Q. What motion compensation software can be used? Click to expand ▼

A. OpenVR Motion Compensation is a commonly used community-supported option for SteamVR-based setups. Some users may also use other compatible tools depending on their headset, simulator software, and tracking system.

For base-station VR systems, users often mount a Valve Index Controller, HTC Vive Controller, or Vive Tracker directly to the motion platform. For inside-out tracking systems, users may mount a compatible controller on the platform where the headset cameras can clearly see it.

The tracker should be securely mounted and isolated from vibration where possible.
Q. Are there hardware-based motion compensation methods? Click to expand ▼

A. Some VR users use hardware-based workarounds, such as mounting a sensor or controller directly to the motion platform or limiting certain headset tracking inputs. Results vary by headset, software version, and simulator setup.

For best results, use a stable tracker mounting location, reduce unnecessary vibration, and test gradually with lower motion intensity before increasing motion strength.
Shipping/Returns & Warranty Policy

Shipping/Returns & Warranty Policy


1. General Terms of Sale

All purchases made through Simulator Direct for DOF Reality products are governed by DOF Reality’s official Terms of Trade. Each product is sold new and compliant with all relevant international manufacturing and consumer laws.

Changes or special arrangements must be confirmed in writing prior to purchase.



2. Pricing and Payments

  • USD Pricing: All prices are shown in USD and exclude local VAT, import duties, customs fees, or brokerage costs.
  • Customer Responsibility: Customers are responsible for paying all applicable local taxes and import charges upon delivery.
  • Custom or Professional Systems: Payment for custom-built or professional systems requires an upfront deposit before production begins.
  • Payment Window: Orders not paid within 5 business days will be placed on hold and cancelled after an additional 2 days if payment is not received.
  • Discounts: Only one discount or promotion code may be applied per order. Discounts cannot be combined or applied retroactively.
  • Currency Conversion: Currency conversions displayed in local values are estimates only. Final pricing is determined by your bank’s exchange rate at the time of transaction.


3. Shipping Policy

Shipping Methods

  • All platforms and accessories are shipped in securely packed boxes via international freight.
  • Each system is assembled, tested, and calibrated before shipping, then disassembled for safe transport.
  • Customers will receive detailed assembly instructions and all tools required for setup.

Delivery Terms

  • DAP Incoterms: Orders ship under DAP Incoterms, meaning Delivered at Place.
    • You are responsible for import customs clearance and any local duties or taxes that may be charged by your country.
    • In many cases, shipments to North America clear without additional import fees, but customs duties, tariffs, and taxes are ultimately determined by local authorities and are outside our control.
  • Ships From Poland: DOF Reality motion simulators are built and shipped directly from DOF Reality in Poland.
  • Production Batches: DOF Reality products ship in production batches approximately every 2–3 weeks. Delivery timing depends on when your order enters the next production batch.
  • Estimated Delivery Timeframe: Most DOF Reality orders are delivered within approximately 5–6 weeks from the date of purchase. This estimate includes payment processing, production, customs export/import, and transit time to your address.
    • Payment processing may take approximately 5–7 business days.
    • Delivery times may vary based on freight carrier schedules, customs processing, and regional conditions.
  • Pre-Orders: Pre-orders may have undefined shipping dates until production begins. Once your order enters the production queue, we will provide an updated estimated delivery timeframe.

Shipping Cost Adjustments

  • Shipping rates listed on the website are estimates and may fluctuate based on destination or carrier rate changes.
  • If additional freight charges apply, customers will be notified prior to shipment for approval or refund.

Inspection Upon Delivery

Customers must inspect all packages immediately upon delivery.

Any missing or damaged items must be reported in writing within 48 hours. Failure to do so may void any replacement claim.



4. Returns and Refunds

Eligibility

  • Refunds are only granted if a product is defective and cannot be restored to working condition through joint support between DOF Reality and the customer.
  • Refunds will not be issued for change of mind or buyer’s remorse.
  • Shipping and return shipping costs are the responsibility of the customer.
  • Products must be properly packaged for return to prevent damage in transit.
  • Refunds, if approved, will be processed within 20 business days after the returned product is received and inspected.
  • High-value orders are processed shortly after purchase. Cancellations must be requested promptly to avoid processing fees.

Pre-Order and Custom Orders

  • All pre-order deposits are non-refundable.
  • Custom-built units cannot be cancelled or refunded once production has begun.


5. Warranty Policy

Coverage Period

All DOF Reality systems come with a 12-month limited warranty covering defects in materials or workmanship from the date of delivery.

Replacement or repaired components receive a 6-month warranty from their installation date.


Consumer Models: M & H Series

  • Warranty applies to private, non-commercial use only.
  • Commercial use voids the warranty coverage.
  • Coverage excludes wear items such as motors, wheels, dampers, or mechanical joints that are subject to normal wear and tear.

Professional Models

  • Professional and commercial-grade systems include a 12-month limited warranty with similar exclusions.
  • On-site service may be offered at DOF Reality’s discretion for professional setups.

Warranty Limitations

Warranty does not cover:

  • Normal wear and tear of moving components
  • Improper storage, installation, or use against the manufacturer’s recommendations
  • Unauthorized repairs or modifications
  • Over-tightening dampers or overheating motors above 70°C
  • Software-related issues or third-party system conflicts

Slight play in gearboxes, up to 10% of motion range, is normal and not considered a defect.


Claim Procedure

  1. Report any issue in writing immediately upon discovery.
  2. Provide photos, video, or diagnostic details as requested.
  3. Simulator Direct/DOF Reality will evaluate the claim within a reasonable timeframe.
  4. If approved, defective parts will be repaired, replaced, or shipped to you for replacement.
  5. Customers are responsible for the cost and risk of returning defective parts.

If Simulator Direct/DOF Reality fails to resolve a covered issue within a reasonable time, the customer may request a cancellation and refund for that item.



6. Extended Warranty & Service Plans

Optional extended warranty and software/hardware support packages are available upon request for professional models only.

These plans are tailored to each installation and priced based on system specifications.

Contact support@simulatordirect.com for details.



7. Software License Terms

Each platform includes a Sim Racing Studio Standard License, which is sufficient for full motion operation.

Premium features are available through an optional paid Sim Racing Studio Premium subscription, purchased directly from Sim Racing Studio.

DOF Reality is not responsible for changes or telemetry issues in third-party software or games.



8. Liability Disclaimer

DOF Reality products are designed for private entertainment purposes only.

The company is not liable for:

  • Personal injury, loss of income, or indirect damages
  • Misuse, modification, or unintended operation of the product
  • Software or hardware malfunctions caused by third-party equipment

Maximum liability shall not exceed 50% of the total amount invoiced to the customer in the previous year, or $25 USD, whichever is lower.



9. Governing Law

Orders placed through Simulator Direct are governed by the laws applicable to Simulator Direct and the customer’s transaction, unless otherwise required by law. Certain manufacturer warranty, support, or product terms may also be governed by the manufacturer’s own terms and conditions..



10. Contact Information

For warranty claims, returns, or technical support, please contact:

Simulator Direct
Email: support@simulatordirect.com

Description

DOF Reality H2 2-Axis HERO Universal Motion Simulator Platform

Your gateway to professional-grade motion — right from your home cockpit.

Take your simulation experience to the next level with the DOF Reality H2 2-Axis HERO Universal Motion Platform — a precision-engineered motion base that brings authentic pitch and roll dynamics into your flight or racing setup.

This is more than just a moving seat. The H2 moves your entire cockpit — including your yoke or wheel, pedals, throttle, and monitors — so that every climb, turn, and landing feels physically real. It bridges the gap between simulation and reality, allowing your body to feel what your eyes see.

Compact, powerful, and quiet, the H2 delivers true motion immersion for both beginners and experienced simulator users looking for a performance-proven, upgrade-ready foundation.


Product Features

Product Features

Designed for Realistic Motion Feedback

DOF Reality H2 motion axis diagram

The H2 platform recreates the sensations of flight and racing using two synchronized motion axes: Pitch and Roll. These two dimensions are responsible for many of the physical cues your body feels during motion.

Axis Motion Type Simulation Effect
Pitch Forward and backward tilt Feel nose-up climbs, descents, braking, and acceleration.
Roll Side-to-side tilt Experience aircraft banking, cornering forces, and lateral motion cues.

By moving your full cockpit together, the H2 maintains control alignment and creates a more natural simulation experience. Your seat, controls, and accessories move as one platform, helping your body react as if you were inside the aircraft or race car.


Engineered for Strength, Precision, and Longevity

Built from high-strength metal construction, the H2 is designed for long-term simulator use. Each component — from the motion base to the control electronics — is built to support reliable movement, precision, and durability.

The platform can support up to 330 lbs / 150 kg of combined load, including the user, seat, controls, and mounted accessories.


Smooth & Fluid Motion

The H2 uses controlled motorized movement to translate simulator telemetry into physical motion. Motion feedback is fast, smooth, and adjustable, allowing you to fine-tune the feel for racing, flight, or hybrid simulation.

From subtle runway movement to aggressive cornering or braking feedback, the H2 gives your setup a physical dimension that fixed cockpits cannot provide.


Quiet Operation

The H2 is designed for home-friendly operation with a low noise profile. This makes it suitable for garages, spare rooms, offices, and shared simulator spaces.


Compatible with Top Simulation Titles

DOF Reality supported games graphic

The H2 supports popular racing and flight simulator titles through motion software such as Sim Racing Studio (SRS), SimTools, and other compatible platforms.

Popular supported titles may include:

  • Microsoft Flight Simulator 2024 / 2020

  • X-Plane 12 / 11

  • DCS World

  • IL-2 Sturmovik: Great Battles

  • iRacing

  • Assetto Corsa / Assetto Corsa Competizione

  • Project CARS 2

  • F1 24

  • Dirt Rally 2.0

SRS and compatible motion platforms interpret real-time telemetry data and translate it into physical motion across the H2’s pitch and roll axes. Motion intensity, smoothness, and response can be adjusted to match your preferred flight or racing profile.


Compact, Home-Friendly Design

The H2 delivers professional-style motion performance in a relatively compact footprint. With an approximate footprint of 3 ft x 5 ft, it can fit into many home offices, garages, spare rooms, or dedicated simulator spaces.

Despite its compact size, the H2 is a full-motion platform designed to replicate the core movement cues of both aircraft and racing vehicles.


What's Included

What's Included

Component Description
H2 Motion Platform Dual-axis platform with pitch and roll movement, metal frame, and motion components.
Electronics Control Unit Motion controller with USB PC interface for simulator motion control.
Universal Mounting Frame Mounting points for many racing and flight seats, yokes, throttles, pedals, and controls.
Power Supply Auto-sensing 100–240 V AC power supply for worldwide use.
USB Data Cable Used for direct PC connectivity.
Software License License key for Sim Racing Studio or compatible motion software, depending on package configuration.
Hardware & Tools Assembly hardware, basic tools, and setup documentation.
Warranty 1-year manufacturer warranty on the platform and electronics under standard use conditions.

Not Included: Seat, steering wheel or yoke, wheel base, pedals, HOTAS/collective, button boxes, displays, PC, simulator games, and VR headset. These are user-supplied so you can build your ideal cockpit.


Product Specifications

Product Specifications

Specification Details
Degrees of Freedom 2 DOF: Pitch and Roll
Motion Range Up to ±20° typical, user adjustable
Speed Up to 50 cm/s, approximately 86°/s
Power Draw Approximately 500–750 W peak
Max Payload 330 lbs / 150 kg
Frame Weight Approximately 80 kg / 176 lbs
Voltage 100–240 V AC
Noise Level < 50 dB during typical operation
Supported Platform Windows PC
Motion Software Sim Racing Studio, SimTools, FlyPT, and compatible motion platforms
Upgrade Options H3 Upgrade Kit adds yaw axis
Warranty 1-year manufacturer warranty

Exact numerical specs can vary slightly based on configuration and year of manufacture. If you need precise engineering numbers, confirm the current DOF Reality datasheet before purchase.


Product Installation Guide

Setup & Installation Recommendations

  • Disconnect power during assembly: Always ensure power is disconnected before assembling, adjusting, or servicing the platform.

  • Secure high-stress hardware: Use thread-locking bolts where appropriate for secure, long-term mounting.

  • Leave motion clearance: Avoid placing the platform near walls, furniture, or obstructions that may limit motion.

  • Inspect moving joints: Regularly inspect moving joints and tighten fasteners every few months.

  • Optimize VR setup: For VR setups, enable motion compensation when needed to reduce visual desync.

  • Protect electronics: Use a surge protector or UPS to help protect electronic components.

  • Plan maintenance for heavy use: For commercial or high-use environments, schedule maintenance checks every 6 months.

Videos

       
FAQ's

Frequently Asked Questions

Q. What’s the main difference between the H2 and H3? Click to expand ▼

A. The H2 features two motion axes — pitch and roll — which simulate climbing, banking, acceleration, and braking forces. The H3 adds a third axis, yaw, allowing rotational motion for drifting, rudder turns, and additional directional movement.
Q. Can I use it for both flight and racing sims? Click to expand ▼

A. Yes. The H2 Universal is designed for both flight and racing simulation. It can be configured for yoke-based flight setups, HOTAS-style controls, or wheel-based racing setups.
Q. How noisy is it? Click to expand ▼

A. The H2 is engineered for quiet operation and typically runs around 45–50 dB under normal load, depending on floor surface, accessory weight, and motion intensity.
Q. Is the setup complicated? Click to expand ▼

A. No. Most users can complete the core setup within 1–2 hours using the included guide and basic tools. Actual setup time depends on the seat, controls, and accessories being installed.
Q. Can I upgrade later? Click to expand ▼

A. Yes. The H2 can be upgraded to an H3 configuration by adding the yaw axis. DOF Reality’s modular design allows users to expand their motion system over time.
Q. What is the maintenance schedule? Click to expand ▼

A. Maintenance is simple. Check bolts and fasteners occasionally, keep actuators and moving parts clean, and apply a small amount of lubricant as recommended by the manufacturer, especially under heavy use.
Q. Will it work with PlayStation and Xbox? Click to expand ▼

A. Yes, but console compatibility depends on the specific game and connection method.

Consoles operate within closed and proprietary platforms. Only select games send motion data from consoles using UDP over the network, such as Gran Turismo 7, Gran Turismo Sport, Project CARS, Project CARS 2, Assetto Corsa, F1, Forza Motorsport 7, and Forza Horizon 4 and 5.

For supported console games, a MagicBox solution may be used. For the most accurate compatibility details, review the current DOF Reality supported games list before ordering.
Q. What seat should I use with the H2 platform? Click to expand ▼

A. Your seat setup depends on personal comfort and driving or flight style. The H2 supports most bottom-mount car or gaming seats, giving you flexibility to choose what feels best.

A bucket-style racing seat is recommended for added stability during higher-intensity motion. A 4-point or 6-point harness can be added for extra security, though it is optional. For best performance, a lightweight seat helps the motion platform respond faster and more precisely.

For convenience and adjustment, a standard bottom-mount car seat with sliders or rails is a practical choice. If you choose a bucket seat, you may need side-to-bottom bracket adapters and slider rails.

Seat Mount Dimensions:

  • Depth: 280 mm front to back
  • Width options: 345 mm (13.37”), 375 mm (14.49”), or 405 mm (15.94”)
Q. Does it come assembled? Click to expand ▼

A. The H2 ships in separate sections for safe delivery. Some assembly is required upon arrival, but the process is straightforward and allows you to customize your seating, control placement, and cockpit layout.
Q. How does VR motion cancellation or motion compensation work? Click to expand ▼

A. The DOF Reality motion simulator is compatible with major VR headsets, but combining motion simulation with VR can require extra setup because your head and headset move with the platform.

When the platform moves, the headset may interpret that physical movement as head movement inside the game. In many cases, reducing the motion intensity in your software settings creates a smoother experience.

If additional correction is needed, motion compensation software can be used. Motion compensation typically uses a tracker or controller mounted directly to the platform to remove the platform’s motion from the headset’s view.
Q. What motion compensation software can be used? Click to expand ▼

A. OpenVR Motion Compensation is a commonly used community-supported option for SteamVR-based setups. Some users may also use other compatible tools depending on their headset, simulator software, and tracking system.

For base-station VR systems, users often mount a Valve Index Controller, HTC Vive Controller, or Vive Tracker directly to the motion platform. For inside-out tracking systems, users may mount a compatible controller on the platform where the headset cameras can clearly see it.

The tracker should be securely mounted and isolated from vibration where possible.
Q. Are there hardware-based motion compensation methods? Click to expand ▼

A. Some VR users use hardware-based workarounds, such as mounting a sensor or controller directly to the motion platform or limiting certain headset tracking inputs. Results vary by headset, software version, and simulator setup.

For best results, use a stable tracker mounting location, reduce unnecessary vibration, and test gradually with lower motion intensity before increasing motion strength.
Shipping/Returns & Warranty Policy

Shipping/Returns & Warranty Policy


1. General Terms of Sale

All purchases made through Simulator Direct for DOF Reality products are governed by DOF Reality’s official Terms of Trade. Each product is sold new and compliant with all relevant international manufacturing and consumer laws.

Changes or special arrangements must be confirmed in writing prior to purchase.



2. Pricing and Payments

  • USD Pricing: All prices are shown in USD and exclude local VAT, import duties, customs fees, or brokerage costs.
  • Customer Responsibility: Customers are responsible for paying all applicable local taxes and import charges upon delivery.
  • Custom or Professional Systems: Payment for custom-built or professional systems requires an upfront deposit before production begins.
  • Payment Window: Orders not paid within 5 business days will be placed on hold and cancelled after an additional 2 days if payment is not received.
  • Discounts: Only one discount or promotion code may be applied per order. Discounts cannot be combined or applied retroactively.
  • Currency Conversion: Currency conversions displayed in local values are estimates only. Final pricing is determined by your bank’s exchange rate at the time of transaction.


3. Shipping Policy

Shipping Methods

  • All platforms and accessories are shipped in securely packed boxes via international freight.
  • Each system is assembled, tested, and calibrated before shipping, then disassembled for safe transport.
  • Customers will receive detailed assembly instructions and all tools required for setup.

Delivery Terms

  • DAP Incoterms: Orders ship under DAP Incoterms, meaning Delivered at Place.
    • You are responsible for import customs clearance and any local duties or taxes that may be charged by your country.
    • In many cases, shipments to North America clear without additional import fees, but customs duties, tariffs, and taxes are ultimately determined by local authorities and are outside our control.
  • Ships From Poland: DOF Reality motion simulators are built and shipped directly from DOF Reality in Poland.
  • Production Batches: DOF Reality products ship in production batches approximately every 2–3 weeks. Delivery timing depends on when your order enters the next production batch.
  • Estimated Delivery Timeframe: Most DOF Reality orders are delivered within approximately 5–6 weeks from the date of purchase. This estimate includes payment processing, production, customs export/import, and transit time to your address.
    • Payment processing may take approximately 5–7 business days.
    • Delivery times may vary based on freight carrier schedules, customs processing, and regional conditions.
  • Pre-Orders: Pre-orders may have undefined shipping dates until production begins. Once your order enters the production queue, we will provide an updated estimated delivery timeframe.

Shipping Cost Adjustments

  • Shipping rates listed on the website are estimates and may fluctuate based on destination or carrier rate changes.
  • If additional freight charges apply, customers will be notified prior to shipment for approval or refund.

Inspection Upon Delivery

Customers must inspect all packages immediately upon delivery.

Any missing or damaged items must be reported in writing within 48 hours. Failure to do so may void any replacement claim.



4. Returns and Refunds

Eligibility

  • Refunds are only granted if a product is defective and cannot be restored to working condition through joint support between DOF Reality and the customer.
  • Refunds will not be issued for change of mind or buyer’s remorse.
  • Shipping and return shipping costs are the responsibility of the customer.
  • Products must be properly packaged for return to prevent damage in transit.
  • Refunds, if approved, will be processed within 20 business days after the returned product is received and inspected.
  • High-value orders are processed shortly after purchase. Cancellations must be requested promptly to avoid processing fees.

Pre-Order and Custom Orders

  • All pre-order deposits are non-refundable.
  • Custom-built units cannot be cancelled or refunded once production has begun.


5. Warranty Policy

Coverage Period

All DOF Reality systems come with a 12-month limited warranty covering defects in materials or workmanship from the date of delivery.

Replacement or repaired components receive a 6-month warranty from their installation date.


Consumer Models: M & H Series

  • Warranty applies to private, non-commercial use only.
  • Commercial use voids the warranty coverage.
  • Coverage excludes wear items such as motors, wheels, dampers, or mechanical joints that are subject to normal wear and tear.

Professional Models

  • Professional and commercial-grade systems include a 12-month limited warranty with similar exclusions.
  • On-site service may be offered at DOF Reality’s discretion for professional setups.

Warranty Limitations

Warranty does not cover:

  • Normal wear and tear of moving components
  • Improper storage, installation, or use against the manufacturer’s recommendations
  • Unauthorized repairs or modifications
  • Over-tightening dampers or overheating motors above 70°C
  • Software-related issues or third-party system conflicts

Slight play in gearboxes, up to 10% of motion range, is normal and not considered a defect.


Claim Procedure

  1. Report any issue in writing immediately upon discovery.
  2. Provide photos, video, or diagnostic details as requested.
  3. Simulator Direct/DOF Reality will evaluate the claim within a reasonable timeframe.
  4. If approved, defective parts will be repaired, replaced, or shipped to you for replacement.
  5. Customers are responsible for the cost and risk of returning defective parts.

If Simulator Direct/DOF Reality fails to resolve a covered issue within a reasonable time, the customer may request a cancellation and refund for that item.



6. Extended Warranty & Service Plans

Optional extended warranty and software/hardware support packages are available upon request for professional models only.

These plans are tailored to each installation and priced based on system specifications.

Contact support@simulatordirect.com for details.



7. Software License Terms

Each platform includes a Sim Racing Studio Standard License, which is sufficient for full motion operation.

Premium features are available through an optional paid Sim Racing Studio Premium subscription, purchased directly from Sim Racing Studio.

DOF Reality is not responsible for changes or telemetry issues in third-party software or games.



8. Liability Disclaimer

DOF Reality products are designed for private entertainment purposes only.

The company is not liable for:

  • Personal injury, loss of income, or indirect damages
  • Misuse, modification, or unintended operation of the product
  • Software or hardware malfunctions caused by third-party equipment

Maximum liability shall not exceed 50% of the total amount invoiced to the customer in the previous year, or $25 USD, whichever is lower.



9. Governing Law

Orders placed through Simulator Direct are governed by the laws applicable to Simulator Direct and the customer’s transaction, unless otherwise required by law. Certain manufacturer warranty, support, or product terms may also be governed by the manufacturer’s own terms and conditions..



10. Contact Information

For warranty claims, returns, or technical support, please contact:

Simulator Direct
Email: support@simulatordirect.com