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DOF Reality H2 Racing Motion Simulator Platform
DOF Reality H2 Racing Motion Simulator Platform
DOF Reality H2 Racing Motion Simulator Platform
DOF Reality H2 Racing Motion Simulator Platform
DOF Reality H2 Racing Motion Simulator Platform
DOF Reality H2 Racing Motion Simulator Platform
DOF Reality H2 Racing Motion Simulator Platform
DOF Reality H2 Racing Motion Simulator Platform
DOF Reality H2 Racing Motion Simulator Platform
DOF Reality

DOF Reality H2 Racing Motion Simulator Platform

Sale price$2,499.00

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Email: support@simulatordirect.com
Phone: (714) 202-9416
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Description

DOF Reality H2 2-Axis HERO Racing Motion Simulator Platform

The perfect balance of realism, performance, and value for racing enthusiasts and pros alike.

Get ready to feel every turn, brake, and acceleration like never before. The DOF Reality H2 Motion Racing Platform takes simulation beyond visuals by translating in-game physics into real-world motion. Designed for e-sports, VR training, and dedicated home setups, this 2-axis motion rig moves your entire cockpit — not just the seat — to deliver a more authentic full-body racing experience.

Built with DOF Reality engineering precision, the H2 platform gives you true pitch and roll motion to simulate road gradients, braking G-forces, and cornering dynamics. Every movement feels fluid, controlled, and synchronized with the track.

If you want a motion platform that delivers the essential racing sensations without jumping into a larger 3-axis or 6-axis system, the H2 is a strong starting point for building a realistic home or training simulator.


Product Features

Product Features

2-Axis Motion for True Racing Immersion

DOF Reality H2 2-axis motion diagram

The H2 focuses on the two most essential motion axes for racing simulation: pitch and roll. These movements help recreate the physical sensations of braking, acceleration, elevation changes, and cornering forces.

Key Feature Description
2-Axis Motion Delivers pitch and roll movement to simulate braking, acceleration feel, hills, banking, cornering forces, and road elevation changes.
Intelligent Motion Translation DOF Reality motion control algorithms read game telemetry in real time to create accurate and smooth feedback without unnecessary delay or jitter.
Full Cockpit Movement Unlike seat-only motion rigs, the H2 moves the seat, pedals, wheel, shifter, and attached accessories together for a more natural cockpit experience.
Industrial-Grade Construction Built with reinforced steel, high-torque motors, and precision components for long-term use in home simulator rooms, studios, and training environments.
Plug-and-Play Compatibility Works with Sim Racing Studio software and supports a wide range of racing and flight titles, including iRacing, Assetto Corsa, F1, Dirt Rally, Project CARS, Forza, and Microsoft Flight Simulator.
Modular and Upgrade-Ready Start with the H2 base platform and expand later with available upgrades such as additional motion axes, tactile feedback, or flight control accessories.
Smooth, Quiet Operation Industrial-style gearing and tuned motion profiles help deliver smooth movement with minimal noise for home and shared-space use.

Compatible Games

DOF Reality supported racing games

The H2 is compatible with many popular racing and simulator titles that output motion telemetry through Sim Racing Studio or compatible motion software.

  • iRacing

  • Assetto Corsa & Assetto Corsa Competizione

  • Gran Turismo 7 & Sport

  • F1 2011–2024, including F1 22, F1 23, and F1 24

  • Project CARS 1, 2, 3, and PRO

  • GRID 2 & GRID 2019

  • Automobilista 1 & 2

  • rFactor & rFactor 2

  • GTR & GTR 2 – FIA GT Racing Game

  • GT Legends

  • Race 07, including Retro Pack & WTCC 2010 Pack

  • RaceRoom Racing Experience

  • Dirt Rally & Dirt Rally 2.0

  • BeamNG.drive

  • Wreckfest

  • Forza Motorsport 7

  • Forza Horizon 4 & 5

Motion software can translate supported in-game physics into physical platform movement, including braking, acceleration, elevation changes, cornering force, road texture, curbs, and bumps.


What's Included

What's Included

Item Description
DOF Reality H2 Motion Base Complete metal motion base with dual-axis pitch and roll actuators and pre-wired control components.
Mounting Hardware Required fittings, brackets, and fasteners to mount your seat, wheel, pedals, and core accessories to the platform.
Electronics Control Unit Motion controller with USB interface designed to connect directly to your PC for motion control.
Sim Racing Studio License Included Sim Racing Studio license for motion control and integration with supported racing games.
Power Supply Global-compatible 100–240 V power supply. A region-specific plug or adapter may be required.
Assembly Tools & Instructions Basic assembly tools and quick-start guidance to help you get the rig built and running.
1-Year Manufacturer Warranty Manufacturer warranty covering the motion platform under normal operating conditions.

We provide the complete plug-and-play motion platform, ready for quick setup. Customers can use their own seat, VR headset, and controllers — including wheels, pedals, or flight yokes — as the system is compatible with major hardware brands.

All motion software and required cables are included, so you’ll be ready to connect and start racing. Please note that games are not included with the purchase.

Not Included: Seat, steering wheel, wheel base, pedals, displays, PC, simulator games, and VR headset. These are user-supplied so you can build your ideal cockpit.


Product Specifications

Product Specifications

Specification Details
Degrees of Freedom 2 DOF: Pitch + Roll
Motion Range Up to ±20° tilt per axis
Speed Up to 50 cm/s, approximately 86°/s
Peak Torque Approximately 25 Nm
Load Capacity Up to 330 lbs / 150 kg
Power Consumption 500 W peak
Operating Voltage 100–240 V AC universal
Connection Interface USB 2.0
Rig Footprint Approximately 59” L × 59” W × 25” H, depending on setup
Noise Level < 50 dB during operation

Exact numerical specs can vary slightly based on configuration and year of manufacture. If you need precise engineering numbers, confirm the current DOF Reality datasheet before purchase.


Product Installation Guide

Setup & Installation Recommendations

  • Use a reinforced seat: A new or reinforced racing seat is recommended for proper support and long-term durability.

  • Secure displays and accessories: Monitor stands, displays, and VR-related accessories should be secured so they do not shift when the rig moves.

  • Adjust software damping: If you notice excessive vibration, adjust actuator damping and motion settings in your motion software.

  • Keep software updated: Keep firmware and Sim Racing Studio software updated for optimal compatibility with supported games.

  • Start gently in VR: For VR users, start with reduced motion intensity around 30–40% and gradually increase as you get comfortable.

Videos

     
FAQ's

Frequently Asked Questions

Q. Will it work with PlayStation and Xbox? Click to expand ▼

A. Yes, but console motion support depends on the game and setup method.

Consoles operate within closed and proprietary platforms. Only select games send motion data from consoles using UDP over the network, such as Gran Turismo 7, Gran Turismo Sport, Project CARS, Project CARS 2, Assetto Corsa, F1, Forza Motorsport 7, and Forza Horizon 4 and 5.

For supported console games, the MagicBox solution may be used. For the most accurate compatibility details, review the current DOF Reality supported games list or contact us before ordering.
Q. What seat should I use with the H2 platform? Click to expand ▼

A. The H2 supports most bottom-mount car or gaming seats, giving you flexibility to choose the seat that fits your comfort and driving style.

A bucket-style racing seat is recommended for added stability during high-intensity motion. A 4-point or 6-point harness can be added for extra security, though it is optional. For best performance, choose a lightweight seat so the platform can react faster and more precisely.

For convenience, a standard bottom-mount car seat with sliders or rails is a practical choice. If you choose a bucket seat, you may need side-to-bottom bracket adapters and slider rails.

Seat Mount Dimensions:

  • Depth: 280 mm front to back
  • Width options: 345 mm (13.37”), 375 mm (14.49”), or 405 mm (15.94”)
Q. Does it come assembled? Click to expand ▼

A. Some assembly is required upon arrival.

The H2 Motion Platform ships in separate boxes for safer and more convenient delivery. Assembly is straightforward and allows you to customize your cockpit layout around your seat, controls, and preferred driving position.
Q. How does VR motion cancellation or motion compensation work? Click to expand ▼

A. The DOF Reality motion simulator is compatible with major VR headsets, but motion platforms can create a visual offset because your head and headset move with the rig.

In many cases, reducing motion intensity in the software is enough to create a smoother VR experience. If additional correction is needed, motion compensation software such as OpenVR Motion Compensation can be used with a tracker mounted to the platform.

For base-station VR systems, users often mount a Valve Index Controller, HTC Vive Controller, or Vive Tracker directly to the motion platform. For inside-out tracking headsets, users may mount a controller where the headset cameras can see it clearly.

Make sure any tracker is securely mounted and isolated from vibration using dampening material when possible.
Q. What is the difference between the H2 and H3? Click to expand ▼

A. The H2 provides 2-axis motion: pitch and roll. This covers the core racing sensations such as braking, acceleration feel, elevation changes, and cornering forces.

The H3 adds yaw / rear traction movement for additional realism, especially for drifting, traction loss, and more dynamic racing feedback.
Q. Do I need technical experience to build this? Click to expand ▼

A. No. Assembly is designed to be beginner-friendly with the included guide and tools. Setup time varies depending on your seat, wheel, pedals, and accessory layout.
Q. Will this rig work with VR? Click to expand ▼

A. Yes. The H2 is commonly used for VR racing and provides motion feedback that can pair well with head tracking. For best comfort, start with lower motion intensity and gradually increase it as you adjust.
Q. How loud is the system? Click to expand ▼

A. Noise levels are minimal and generally comparable to a desktop fan or gaming PC. Actual sound may vary depending on motion intensity, flooring, mounted hardware, and room acoustics.
Q. Can I upgrade to more motion later? Click to expand ▼

A. Yes. The H2 is part of a modular platform family and can be upgraded for additional motion capability depending on the upgrade path and available DOF Reality kits.
Q. What kind of maintenance is required? Click to expand ▼

A. Keep the platform clean, periodically check fasteners, inspect moving joints, and follow DOF Reality’s recommended maintenance guidance. For best performance, keep actuators and pivot areas free of dust and debris.
Shipping/Returns & Warranty Policy

Shipping/Returns & Warranty Policy


1. General Terms of Sale

All purchases made through Simulator Direct for DOF Reality products are governed by DOF Reality’s official Terms of Trade. Each product is sold new and compliant with all relevant international manufacturing and consumer laws.

Changes or special arrangements must be confirmed in writing prior to purchase.



2. Pricing and Payments

  • USD Pricing: All prices are shown in USD and exclude local VAT, import duties, customs fees, or brokerage costs.
  • Customer Responsibility: Customers are responsible for paying all applicable local taxes and import charges upon delivery.
  • Custom or Professional Systems: Payment for custom-built or professional systems requires an upfront deposit before production begins.
  • Payment Window: Orders not paid within 5 business days will be placed on hold and cancelled after an additional 2 days if payment is not received.
  • Discounts: Only one discount or promotion code may be applied per order. Discounts cannot be combined or applied retroactively.
  • Currency Conversion: Currency conversions displayed in local values are estimates only. Final pricing is determined by your bank’s exchange rate at the time of transaction.


3. Shipping Policy

Shipping Methods

  • All platforms and accessories are shipped in securely packed boxes via international freight.
  • Each system is assembled, tested, and calibrated before shipping, then disassembled for safe transport.
  • Customers will receive detailed assembly instructions and all tools required for setup.

Delivery Terms

  • DAP Incoterms: Orders ship under DAP Incoterms, meaning Delivered at Place.
    • You are responsible for import customs clearance and any local duties or taxes that may be charged by your country.
    • In many cases, shipments to North America clear without additional import fees, but customs duties, tariffs, and taxes are ultimately determined by local authorities and are outside our control.
  • Ships From Poland: DOF Reality motion simulators are built and shipped directly from DOF Reality in Poland.
  • Production Batches: DOF Reality products ship in production batches approximately every 2–3 weeks. Delivery timing depends on when your order enters the next production batch.
  • Estimated Delivery Timeframe: Most DOF Reality orders are delivered within approximately 5–6 weeks from the date of purchase. This estimate includes payment processing, production, customs export/import, and transit time to your address.
    • Payment processing may take approximately 5–7 business days.
    • Delivery times may vary based on freight carrier schedules, customs processing, and regional conditions.
  • Pre-Orders: Pre-orders may have undefined shipping dates until production begins. Once your order enters the production queue, we will provide an updated estimated delivery timeframe.

Shipping Cost Adjustments

  • Shipping rates listed on the website are estimates and may fluctuate based on destination or carrier rate changes.
  • If additional freight charges apply, customers will be notified prior to shipment for approval or refund.

Inspection Upon Delivery

Customers must inspect all packages immediately upon delivery.

Any missing or damaged items must be reported in writing within 48 hours. Failure to do so may void any replacement claim.



4. Returns and Refunds

Eligibility

  • Refunds are only granted if a product is defective and cannot be restored to working condition through joint support between DOF Reality and the customer.
  • Refunds will not be issued for change of mind or buyer’s remorse.
  • Shipping and return shipping costs are the responsibility of the customer.
  • Products must be properly packaged for return to prevent damage in transit.
  • Refunds, if approved, will be processed within 20 business days after the returned product is received and inspected.
  • High-value orders are processed shortly after purchase. Cancellations must be requested promptly to avoid processing fees.

Pre-Order and Custom Orders

  • All pre-order deposits are non-refundable.
  • Custom-built units cannot be cancelled or refunded once production has begun.


5. Warranty Policy

Coverage Period

All DOF Reality systems come with a 12-month limited warranty covering defects in materials or workmanship from the date of delivery.

Replacement or repaired components receive a 6-month warranty from their installation date.


Consumer Models: M & H Series

  • Warranty applies to private, non-commercial use only.
  • Commercial use voids the warranty coverage.
  • Coverage excludes wear items such as motors, wheels, dampers, or mechanical joints that are subject to normal wear and tear.

Professional Models

  • Professional and commercial-grade systems include a 12-month limited warranty with similar exclusions.
  • On-site service may be offered at DOF Reality’s discretion for professional setups.

Warranty Limitations

Warranty does not cover:

  • Normal wear and tear of moving components
  • Improper storage, installation, or use against the manufacturer’s recommendations
  • Unauthorized repairs or modifications
  • Over-tightening dampers or overheating motors above 70°C
  • Software-related issues or third-party system conflicts

Slight play in gearboxes, up to 10% of motion range, is normal and not considered a defect.


Claim Procedure

  1. Report any issue in writing immediately upon discovery.
  2. Provide photos, video, or diagnostic details as requested.
  3. Simulator Direct/DOF Reality will evaluate the claim within a reasonable timeframe.
  4. If approved, defective parts will be repaired, replaced, or shipped to you for replacement.
  5. Customers are responsible for the cost and risk of returning defective parts.

If Simulator Direct/DOF Reality fails to resolve a covered issue within a reasonable time, the customer may request a cancellation and refund for that item.



6. Extended Warranty & Service Plans

Optional extended warranty and software/hardware support packages are available upon request for professional models only.

These plans are tailored to each installation and priced based on system specifications.

Contact support@simulatordirect.com for details.



7. Software License Terms

Each platform includes a Sim Racing Studio Standard License, which is sufficient for full motion operation.

Premium features are available through an optional paid Sim Racing Studio Premium subscription, purchased directly from Sim Racing Studio.

DOF Reality is not responsible for changes or telemetry issues in third-party software or games.



8. Liability Disclaimer

DOF Reality products are designed for private entertainment purposes only.

The company is not liable for:

  • Personal injury, loss of income, or indirect damages
  • Misuse, modification, or unintended operation of the product
  • Software or hardware malfunctions caused by third-party equipment

Maximum liability shall not exceed 50% of the total amount invoiced to the customer in the previous year, or $25 USD, whichever is lower.



9. Governing Law

Orders placed through Simulator Direct are governed by the laws applicable to Simulator Direct and the customer’s transaction, unless otherwise required by law. Certain manufacturer warranty, support, or product terms may also be governed by the manufacturer’s own terms and conditions..



10. Contact Information

For warranty claims, returns, or technical support, please contact:

Simulator Direct
Email: support@simulatordirect.com

Description

DOF Reality H2 2-Axis HERO Racing Motion Simulator Platform

The perfect balance of realism, performance, and value for racing enthusiasts and pros alike.

Get ready to feel every turn, brake, and acceleration like never before. The DOF Reality H2 Motion Racing Platform takes simulation beyond visuals by translating in-game physics into real-world motion. Designed for e-sports, VR training, and dedicated home setups, this 2-axis motion rig moves your entire cockpit — not just the seat — to deliver a more authentic full-body racing experience.

Built with DOF Reality engineering precision, the H2 platform gives you true pitch and roll motion to simulate road gradients, braking G-forces, and cornering dynamics. Every movement feels fluid, controlled, and synchronized with the track.

If you want a motion platform that delivers the essential racing sensations without jumping into a larger 3-axis or 6-axis system, the H2 is a strong starting point for building a realistic home or training simulator.


Product Features

Product Features

2-Axis Motion for True Racing Immersion

DOF Reality H2 2-axis motion diagram

The H2 focuses on the two most essential motion axes for racing simulation: pitch and roll. These movements help recreate the physical sensations of braking, acceleration, elevation changes, and cornering forces.

Key Feature Description
2-Axis Motion Delivers pitch and roll movement to simulate braking, acceleration feel, hills, banking, cornering forces, and road elevation changes.
Intelligent Motion Translation DOF Reality motion control algorithms read game telemetry in real time to create accurate and smooth feedback without unnecessary delay or jitter.
Full Cockpit Movement Unlike seat-only motion rigs, the H2 moves the seat, pedals, wheel, shifter, and attached accessories together for a more natural cockpit experience.
Industrial-Grade Construction Built with reinforced steel, high-torque motors, and precision components for long-term use in home simulator rooms, studios, and training environments.
Plug-and-Play Compatibility Works with Sim Racing Studio software and supports a wide range of racing and flight titles, including iRacing, Assetto Corsa, F1, Dirt Rally, Project CARS, Forza, and Microsoft Flight Simulator.
Modular and Upgrade-Ready Start with the H2 base platform and expand later with available upgrades such as additional motion axes, tactile feedback, or flight control accessories.
Smooth, Quiet Operation Industrial-style gearing and tuned motion profiles help deliver smooth movement with minimal noise for home and shared-space use.

Compatible Games

DOF Reality supported racing games

The H2 is compatible with many popular racing and simulator titles that output motion telemetry through Sim Racing Studio or compatible motion software.

  • iRacing

  • Assetto Corsa & Assetto Corsa Competizione

  • Gran Turismo 7 & Sport

  • F1 2011–2024, including F1 22, F1 23, and F1 24

  • Project CARS 1, 2, 3, and PRO

  • GRID 2 & GRID 2019

  • Automobilista 1 & 2

  • rFactor & rFactor 2

  • GTR & GTR 2 – FIA GT Racing Game

  • GT Legends

  • Race 07, including Retro Pack & WTCC 2010 Pack

  • RaceRoom Racing Experience

  • Dirt Rally & Dirt Rally 2.0

  • BeamNG.drive

  • Wreckfest

  • Forza Motorsport 7

  • Forza Horizon 4 & 5

Motion software can translate supported in-game physics into physical platform movement, including braking, acceleration, elevation changes, cornering force, road texture, curbs, and bumps.


What's Included

What's Included

Item Description
DOF Reality H2 Motion Base Complete metal motion base with dual-axis pitch and roll actuators and pre-wired control components.
Mounting Hardware Required fittings, brackets, and fasteners to mount your seat, wheel, pedals, and core accessories to the platform.
Electronics Control Unit Motion controller with USB interface designed to connect directly to your PC for motion control.
Sim Racing Studio License Included Sim Racing Studio license for motion control and integration with supported racing games.
Power Supply Global-compatible 100–240 V power supply. A region-specific plug or adapter may be required.
Assembly Tools & Instructions Basic assembly tools and quick-start guidance to help you get the rig built and running.
1-Year Manufacturer Warranty Manufacturer warranty covering the motion platform under normal operating conditions.

We provide the complete plug-and-play motion platform, ready for quick setup. Customers can use their own seat, VR headset, and controllers — including wheels, pedals, or flight yokes — as the system is compatible with major hardware brands.

All motion software and required cables are included, so you’ll be ready to connect and start racing. Please note that games are not included with the purchase.

Not Included: Seat, steering wheel, wheel base, pedals, displays, PC, simulator games, and VR headset. These are user-supplied so you can build your ideal cockpit.


Product Specifications

Product Specifications

Specification Details
Degrees of Freedom 2 DOF: Pitch + Roll
Motion Range Up to ±20° tilt per axis
Speed Up to 50 cm/s, approximately 86°/s
Peak Torque Approximately 25 Nm
Load Capacity Up to 330 lbs / 150 kg
Power Consumption 500 W peak
Operating Voltage 100–240 V AC universal
Connection Interface USB 2.0
Rig Footprint Approximately 59” L × 59” W × 25” H, depending on setup
Noise Level < 50 dB during operation

Exact numerical specs can vary slightly based on configuration and year of manufacture. If you need precise engineering numbers, confirm the current DOF Reality datasheet before purchase.


Product Installation Guide

Setup & Installation Recommendations

  • Use a reinforced seat: A new or reinforced racing seat is recommended for proper support and long-term durability.

  • Secure displays and accessories: Monitor stands, displays, and VR-related accessories should be secured so they do not shift when the rig moves.

  • Adjust software damping: If you notice excessive vibration, adjust actuator damping and motion settings in your motion software.

  • Keep software updated: Keep firmware and Sim Racing Studio software updated for optimal compatibility with supported games.

  • Start gently in VR: For VR users, start with reduced motion intensity around 30–40% and gradually increase as you get comfortable.

Videos

     
FAQ's

Frequently Asked Questions

Q. Will it work with PlayStation and Xbox? Click to expand ▼

A. Yes, but console motion support depends on the game and setup method.

Consoles operate within closed and proprietary platforms. Only select games send motion data from consoles using UDP over the network, such as Gran Turismo 7, Gran Turismo Sport, Project CARS, Project CARS 2, Assetto Corsa, F1, Forza Motorsport 7, and Forza Horizon 4 and 5.

For supported console games, the MagicBox solution may be used. For the most accurate compatibility details, review the current DOF Reality supported games list or contact us before ordering.
Q. What seat should I use with the H2 platform? Click to expand ▼

A. The H2 supports most bottom-mount car or gaming seats, giving you flexibility to choose the seat that fits your comfort and driving style.

A bucket-style racing seat is recommended for added stability during high-intensity motion. A 4-point or 6-point harness can be added for extra security, though it is optional. For best performance, choose a lightweight seat so the platform can react faster and more precisely.

For convenience, a standard bottom-mount car seat with sliders or rails is a practical choice. If you choose a bucket seat, you may need side-to-bottom bracket adapters and slider rails.

Seat Mount Dimensions:

  • Depth: 280 mm front to back
  • Width options: 345 mm (13.37”), 375 mm (14.49”), or 405 mm (15.94”)
Q. Does it come assembled? Click to expand ▼

A. Some assembly is required upon arrival.

The H2 Motion Platform ships in separate boxes for safer and more convenient delivery. Assembly is straightforward and allows you to customize your cockpit layout around your seat, controls, and preferred driving position.
Q. How does VR motion cancellation or motion compensation work? Click to expand ▼

A. The DOF Reality motion simulator is compatible with major VR headsets, but motion platforms can create a visual offset because your head and headset move with the rig.

In many cases, reducing motion intensity in the software is enough to create a smoother VR experience. If additional correction is needed, motion compensation software such as OpenVR Motion Compensation can be used with a tracker mounted to the platform.

For base-station VR systems, users often mount a Valve Index Controller, HTC Vive Controller, or Vive Tracker directly to the motion platform. For inside-out tracking headsets, users may mount a controller where the headset cameras can see it clearly.

Make sure any tracker is securely mounted and isolated from vibration using dampening material when possible.
Q. What is the difference between the H2 and H3? Click to expand ▼

A. The H2 provides 2-axis motion: pitch and roll. This covers the core racing sensations such as braking, acceleration feel, elevation changes, and cornering forces.

The H3 adds yaw / rear traction movement for additional realism, especially for drifting, traction loss, and more dynamic racing feedback.
Q. Do I need technical experience to build this? Click to expand ▼

A. No. Assembly is designed to be beginner-friendly with the included guide and tools. Setup time varies depending on your seat, wheel, pedals, and accessory layout.
Q. Will this rig work with VR? Click to expand ▼

A. Yes. The H2 is commonly used for VR racing and provides motion feedback that can pair well with head tracking. For best comfort, start with lower motion intensity and gradually increase it as you adjust.
Q. How loud is the system? Click to expand ▼

A. Noise levels are minimal and generally comparable to a desktop fan or gaming PC. Actual sound may vary depending on motion intensity, flooring, mounted hardware, and room acoustics.
Q. Can I upgrade to more motion later? Click to expand ▼

A. Yes. The H2 is part of a modular platform family and can be upgraded for additional motion capability depending on the upgrade path and available DOF Reality kits.
Q. What kind of maintenance is required? Click to expand ▼

A. Keep the platform clean, periodically check fasteners, inspect moving joints, and follow DOF Reality’s recommended maintenance guidance. For best performance, keep actuators and pivot areas free of dust and debris.
Shipping/Returns & Warranty Policy

Shipping/Returns & Warranty Policy


1. General Terms of Sale

All purchases made through Simulator Direct for DOF Reality products are governed by DOF Reality’s official Terms of Trade. Each product is sold new and compliant with all relevant international manufacturing and consumer laws.

Changes or special arrangements must be confirmed in writing prior to purchase.



2. Pricing and Payments

  • USD Pricing: All prices are shown in USD and exclude local VAT, import duties, customs fees, or brokerage costs.
  • Customer Responsibility: Customers are responsible for paying all applicable local taxes and import charges upon delivery.
  • Custom or Professional Systems: Payment for custom-built or professional systems requires an upfront deposit before production begins.
  • Payment Window: Orders not paid within 5 business days will be placed on hold and cancelled after an additional 2 days if payment is not received.
  • Discounts: Only one discount or promotion code may be applied per order. Discounts cannot be combined or applied retroactively.
  • Currency Conversion: Currency conversions displayed in local values are estimates only. Final pricing is determined by your bank’s exchange rate at the time of transaction.


3. Shipping Policy

Shipping Methods

  • All platforms and accessories are shipped in securely packed boxes via international freight.
  • Each system is assembled, tested, and calibrated before shipping, then disassembled for safe transport.
  • Customers will receive detailed assembly instructions and all tools required for setup.

Delivery Terms

  • DAP Incoterms: Orders ship under DAP Incoterms, meaning Delivered at Place.
    • You are responsible for import customs clearance and any local duties or taxes that may be charged by your country.
    • In many cases, shipments to North America clear without additional import fees, but customs duties, tariffs, and taxes are ultimately determined by local authorities and are outside our control.
  • Ships From Poland: DOF Reality motion simulators are built and shipped directly from DOF Reality in Poland.
  • Production Batches: DOF Reality products ship in production batches approximately every 2–3 weeks. Delivery timing depends on when your order enters the next production batch.
  • Estimated Delivery Timeframe: Most DOF Reality orders are delivered within approximately 5–6 weeks from the date of purchase. This estimate includes payment processing, production, customs export/import, and transit time to your address.
    • Payment processing may take approximately 5–7 business days.
    • Delivery times may vary based on freight carrier schedules, customs processing, and regional conditions.
  • Pre-Orders: Pre-orders may have undefined shipping dates until production begins. Once your order enters the production queue, we will provide an updated estimated delivery timeframe.

Shipping Cost Adjustments

  • Shipping rates listed on the website are estimates and may fluctuate based on destination or carrier rate changes.
  • If additional freight charges apply, customers will be notified prior to shipment for approval or refund.

Inspection Upon Delivery

Customers must inspect all packages immediately upon delivery.

Any missing or damaged items must be reported in writing within 48 hours. Failure to do so may void any replacement claim.



4. Returns and Refunds

Eligibility

  • Refunds are only granted if a product is defective and cannot be restored to working condition through joint support between DOF Reality and the customer.
  • Refunds will not be issued for change of mind or buyer’s remorse.
  • Shipping and return shipping costs are the responsibility of the customer.
  • Products must be properly packaged for return to prevent damage in transit.
  • Refunds, if approved, will be processed within 20 business days after the returned product is received and inspected.
  • High-value orders are processed shortly after purchase. Cancellations must be requested promptly to avoid processing fees.

Pre-Order and Custom Orders

  • All pre-order deposits are non-refundable.
  • Custom-built units cannot be cancelled or refunded once production has begun.


5. Warranty Policy

Coverage Period

All DOF Reality systems come with a 12-month limited warranty covering defects in materials or workmanship from the date of delivery.

Replacement or repaired components receive a 6-month warranty from their installation date.


Consumer Models: M & H Series

  • Warranty applies to private, non-commercial use only.
  • Commercial use voids the warranty coverage.
  • Coverage excludes wear items such as motors, wheels, dampers, or mechanical joints that are subject to normal wear and tear.

Professional Models

  • Professional and commercial-grade systems include a 12-month limited warranty with similar exclusions.
  • On-site service may be offered at DOF Reality’s discretion for professional setups.

Warranty Limitations

Warranty does not cover:

  • Normal wear and tear of moving components
  • Improper storage, installation, or use against the manufacturer’s recommendations
  • Unauthorized repairs or modifications
  • Over-tightening dampers or overheating motors above 70°C
  • Software-related issues or third-party system conflicts

Slight play in gearboxes, up to 10% of motion range, is normal and not considered a defect.


Claim Procedure

  1. Report any issue in writing immediately upon discovery.
  2. Provide photos, video, or diagnostic details as requested.
  3. Simulator Direct/DOF Reality will evaluate the claim within a reasonable timeframe.
  4. If approved, defective parts will be repaired, replaced, or shipped to you for replacement.
  5. Customers are responsible for the cost and risk of returning defective parts.

If Simulator Direct/DOF Reality fails to resolve a covered issue within a reasonable time, the customer may request a cancellation and refund for that item.



6. Extended Warranty & Service Plans

Optional extended warranty and software/hardware support packages are available upon request for professional models only.

These plans are tailored to each installation and priced based on system specifications.

Contact support@simulatordirect.com for details.



7. Software License Terms

Each platform includes a Sim Racing Studio Standard License, which is sufficient for full motion operation.

Premium features are available through an optional paid Sim Racing Studio Premium subscription, purchased directly from Sim Racing Studio.

DOF Reality is not responsible for changes or telemetry issues in third-party software or games.



8. Liability Disclaimer

DOF Reality products are designed for private entertainment purposes only.

The company is not liable for:

  • Personal injury, loss of income, or indirect damages
  • Misuse, modification, or unintended operation of the product
  • Software or hardware malfunctions caused by third-party equipment

Maximum liability shall not exceed 50% of the total amount invoiced to the customer in the previous year, or $25 USD, whichever is lower.



9. Governing Law

Orders placed through Simulator Direct are governed by the laws applicable to Simulator Direct and the customer’s transaction, unless otherwise required by law. Certain manufacturer warranty, support, or product terms may also be governed by the manufacturer’s own terms and conditions..



10. Contact Information

For warranty claims, returns, or technical support, please contact:

Simulator Direct
Email: support@simulatordirect.com