Carl's Place Floor Mounted Projector Enclosure

Shipping/Returns & Warranty Policy:

 

Shipping Policy

 

Simulator Direct processes and ships orders using trusted carriers to ensure reliable delivery and product protection. Orders are typically fulfilled through FedEx or UPS, with freight delivery arranged for oversized products such as full simulator enclosures and pipe framing kits.

Lead Time & Processing:

Orders are generally processed within 5–7 business days, depending on the product type and order volume. Transit time varies between 3–7 business days after shipment. Tracking details will be provided via email once your order is dispatched.

Freight Deliveries & Lift Gate Service:

Larger items such as pipe framing kits and built-in panels are shipped via freight carriers. For non-residential deliveries without a loading dock, we strongly recommend selecting Lift Gate Service. This service allows the freight driver to safely lower your shipment to the ground using a hydraulic platform.

 

• Typical lift gate capacity accommodates loads up to 1,000 lbs.
  
  

• This service is especially useful for orders that include pre-cut pipe kits or heavier enclosure frames that arrive on pallets.
  
  

• Lift Gate Service of $185 will be automatically included in the price for any freight deliveries shipped as Residential.
  
  

• Fees for non-residential lift gate service (loading dock required) shall have a flat rate of $185 offered as a product add on option for those who require it.

 

Freight Handling Information (Curved Golf Simulator Enclosure Kit):

Carl's Place golf simulator Pipe Framing Kits and Back Cover Pipe Kits are custom-fabricated components that ship directly from their manufacturing partner. Due to their size and weight, each kit requires special packaging and insured freight delivery. A flat Freight Handling Fee applies to cover professional packaging, carrier logistics, and safe arrival.

• Pipe Framing Kit: $700 Freight Handling Fee
  
  
• Back Cover Pipe Kit: $700 Freight Handling Fee
  
  
• Bundle Both: $799 Combined Freight Handling Fee
  
  

Rates are averaged nationally to account for regional carrier costs and state taxes. 

 

Shipping Responsibilities:

 

• Customers are responsible for shipping costs on all orders unless otherwise stated.
  
  

• International shipments do not include customs duties, brokerage, or import fees. These must be paid by the recipient.
  
  

• Please inspect all deliveries upon arrival to ensure all boxes and components are received in good condition.

 

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Return Policy

We want you to be satisfied with your purchase. However, due to the custom nature of many of our products listed for resale, certain restrictions apply.

Eligibility:

 

• Returns must be requested within 14 days of receiving your order.
  
  

• All items must be unused, in original packaging, and in resalable condition.
  
  

• Return shipping costs are the responsibility of the customer.

 

Restocking Fees & Non-Returnable Items:

 

• Products with custom sizing or configurations may incur a restocking fee of up to 30%.
  
  

• Items incorporating special finishes or non-standard dimensions may not be eligible for return.
  
  

• Wearable items, such as golf impact screens, are non-returnable once used, as natural wear occurs immediately after impact use.
  
  

• Partial kit returns are not accepted; all components must be returned together.

 

Return Process:

 

1. Contact support@simulatordirect.com to initiate your return request.
   
   

2. Include your order number and photos (if applicable).
   
   

3. Once approved, you will receive a return authorization and shipping instructions.
   
   

4. Refunds are issued to the original payment method within 7–10 business days of receiving and inspecting the return.

 

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Order Changes & Cancellations

 

If you need to change or cancel your order, please contact support@simulatordirect.com as soon as possible.

 

• Orders with custom dimensions are subject to a 30% cancellation fee if changed after 24 hours.
  
  

• Orders that include manufacturer-direct products may incur a 5% cancellation fee.
  
  

• Cancellations are not guaranteed after shipment and will follow the standard return policy if fulfilled.

 

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Warranty & Replacements

 

Carl's Place products are designed for long-term use but are considered wearable items due to their nature and purpose. Therefore, they are not covered under a traditional manufacturer warranty. Some visible wear may occur after the first use and is considered normal.

If you experience damage upon arrival or have performance concerns, please contact our support team with photos and your order number for assistance.

Replacement Parts:

Most components, including enclosure panels and screens, can be replaced individually. To request a replacement part, email support@simulatordirect.com with your order details and the specific item required.